Returns & Refunds Policy

This Returns and Refunds Policy is provided in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, which require clear disclosure of our cancellation, return, and refund terms before purchase. It should be read together with our Terms and Conditions and Shipping Policy.

1. Return Eligibility

We accept return, replacement, or refund requests only in the following cases:

• The product arrived damaged or leaking
• You received the wrong item
• The product has a genuine quality issue (e.g. spoiled, stale, or contains a foreign object)

Because our products are consumable food items, we do not accept returns once a product has been opened or consumed, other than for the quality issues listed above. This is for hygiene and food-safety reasons, and is consistent with our Terms and Conditions.

2. Return Window

You must report any issue within 48 hours of delivery. Requests raised after this window may not be eligible for a return, replacement, or refund, except where required by law.

3. How to Initiate a Return

To report an issue, contact us at popularsnacksbazar@gmail.com or +91 98765 43210 with:

• Your order number
• A description of the issue
• Clear photos (and a video, if possible) of the product and its packaging as received

Depending on the issue, we may either arrange a reverse pickup through Delhivery, or process your replacement/refund directly based on the evidence provided, without requiring the product to be physically returned — at our discretion.

4. Refund Process

• Approved refunds are processed to your original payment method via Razorpay within 5–7 business days of approval.
• Depending on your bank or payment provider, it may take an additional 2–3 business days for the refund to reflect in your account.
• We do not offer cash refunds.
• You will receive an email/SMS confirmation once your refund has been initiated.

5. Non-Returnable Items

The following are not eligible for return, replacement, or refund:

• Products that have been opened, consumed, or partially consumed (except for verified quality issues)
• Products returned without their original packaging or labelling
• Requests raised after the 48-hour return window
• Change-of-mind returns (e.g. no longer wanting the flavour/product ordered)

6. Cancellation Policy

• Before dispatch: You may cancel your order free of charge for a full refund. Contact us as soon as possible, as orders are processed quickly.
• After dispatch: Once an order has been handed over to Delhivery, it cannot be cancelled through us directly. If you refuse the delivery at your doorstep, applicable shipping charges (both outbound and return) will be deducted from your refund.

7. Exchange Policy

We do not currently offer product-to-product exchanges (e.g. swapping flavours, sizes, or items). If you receive a damaged or incorrect item, we will send a replacement of the same product, subject to availability, or issue a refund if a replacement is not available.

8. Contact for Returns

For any return, refund, or cancellation request, reach out to us at:

Please have your order number ready when contacting us for faster resolution.